Home Contact

The Fraser Group, LLC

Measurable Solutions

Products

Upcoming Events

Call Center Week

IQPC's Call Center Week is the premier industry event for call center professionals around the globe. Award winning speakers from various B2B and B2C companies will share their strategies for improving call center performance by reducing costs and increasing ROI. In 32 track sessions, 11 workshops and 2 master classes, you will learn how to:

    • Leverage technology to improve efficiencies and reduce operational costs
    • Grow revenue-generating capabilities of contact centers
    • Manage up, across and down the organization in turbulent times

    Receive a 20% discount off standard conference pricing with code CCWEEK09SP.

    Call 1-800-882-8684 for more information.

Who We Serve

img The Fraser Group has developed and implemented programs serving internal and external clients in the telecommunications, automotive, inbound telephone sales, industrial, aerospace, financial, insurance, healthcare, hospitality, manufacturing, customer service and packaged goods industries. We have executed qualitative and quantitative market research programs domestically and internationally. Methodologies utilized have included in depth qualitative research and quantitative research utilizing IVR, web based, scanning, inbound and outbound calling. Specific program types developed by The Fraser Group include:

  • Customer service call center quality monitoring
  • Customer service call center customer satisfaction
  • Government call center quality monitoring
  • Lost customer research
  • Help desk performance
  • Employee satisfaction
  • Customer satisfaction
  • Traditional ad hoc market research
  • New product development
  • Packaged goods evaluation and concept testing
  • Benchmarking performance measurement
  • Customer value management
  • Telemarketing center quality
  • Patient satisfaction
  • Business improvement implementation and deployment
  • Guest satisfaction

Clients of The Fraser Group include a winner and two site visit recipients of the Malcolm Baldridge National Quality Award. We are often called to participate in national symposiums in the areas of customer satisfaction, call center management, CRM, value management, employee satisfaction and quantitative research design.

HOME | PRODUCTS | SURVEY METHODOLOGY | TESTIMONIALS | CONTACT